What do I need to do to get Fing to Connect? It’s not resetting and staying blinking ORANGE

FlynniWFlynniW England Member Posts: 17
10 Comments Photogenic
edited April 12 in Fing App

Hi guys I’m new to the community and hope you can help. I have my Fing V1. Been having lots of odd internet and device issues, locked out of my router, unknown devices on my network, strange happenings on my devices, you know the drill some kind of router attack.

I reset everything, changed all the passwords etc

I wanted to add fing again but it won’t reset, all day I have tried but the light stays orange, it appears on the network and can be seen but I can’t add it to my account.

I even opened the device to press the reset inside and it flashed, as stated but stays orange and blinking and never turns green.

my network is constantly dropping, it’s shows I’m only on my Mac when fing is telling me I’m not, and it’s right, I’m not but certain sites load.

Also my iPhone was on my fing list twice, online at the same time like it was being mirrored or something.

my camera and mic on my Mac were acting strange too

Anyway it’s an endless array of issues and in isolation it’s too much for me to handle and my technical ability it’s way beyond me.

can anyone offer any insights on what’s going on with my fingbox firstly it kinda feels like that’s been hacked to be honest, is that even possible?

I Attached what it shows on fing here attached.


many thanks

Answers

  • MarcMarc Moderator, Beta Tester Posts: 1,348
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    Hey @FlynniW , the screenshots look normal unless I'm missing something you were trying to show.  For a pulsing Orange light I am including a troubleshooting guide for you to read through below.  In short It's showing a communication issue (or that's what Orange usually means).  Have you tried checking the ethernet cable?  Could you try to swap out for a different one if possible?  Thats the first place I would look.  Make sure you have a link light on the router or switch its plugged into, then if all that looks like it should, have a look at the below for things to look for a try.


    Orange LED 

    The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Generally this will resolve itself by making the connection with the Fing software.

    If the Fingbox has been in the orange LED state for over 2 hours, see below  7 potential troubleshoots that may be useful for you:

    1. Universal Plug and Play [UPnP]:  ensure UPnP is turned on in your router

     

    1. Ports: If you want to limit outbound connections and still ensure minimum functionality, make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671 (If you are going to run a speed test, please also have ports 3001, 3002, and 3003 enabled also)
      • 80(Internet Speed Test)
      • 443(Fing Service and Software Updates)
      • 3001, 3002, 3003(Internet Speed Test)
      • 4443(Fing Service)
      • 5671(Fing Diagnostics)

    Opening Ports: To open ports, first determine the local IP address of the computer.

      • Open your router configuration by Opening the web browser and type the IP address of the router (default is 192.168.1.1) into the address bar of browser and then Press Enter. Type the username and password in the login page, the default username and password both are admin(by default).
      • Once in the router configuration, locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. If you are having trouble finding these settings, we suggest trying the Port forward site for exact steps on your router or refer to your router’s documentation.
      • Once at the port forwarding screen, you will see a screen where you can open the ports for any Application.

    If you still cannot successfully open ports, search on line for  “Setting port for Your router name here” or contact your ISP.  After you have opened the relevant ports, power cycle your Fingbox by unplugging and re-plugging the Fingbox.

     

    1. DNS Flushing: please try flushing the DNS cache on the router. Other users have completed this and resolved the issue successfully.

     

    1. Clear Cache: There can be an issue where you clear the router cache and the computer(s) retain the previous settings. This is the procedure to clear cache from router:
      • Turn off both your router & modem.
      • While they are off, clear your internet cache from all browsers, and close all browsers.
      • Go to command prompt (cmd) run ipconfig /flushdns
      • Then run ipconfig /release
      • Run ipconfig /renew

     

    1. Ethernet cable: ensure that the ethernet cable is not damaged. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to going to an Offline status. If still unsuccessful, if possible, try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.

     

    1. Network size (Fing App): Check the network size on the Fing App. To do this:
      • Open the Fing app, ensure that you are on the Network associated with your Fingbox
      • Tap on the Avatar icon in the top-right corner
      • Choose ‘App Settings’
      • Scroll down and go to the “Maximum Network Size” setting and select the size based on the number of devices connected to network in your house.

     

    1. IP Address assigned to Fingbox: check if the IP address assigned to Fingboxis not being used by another Device that may be disconnecting the Fingbox from the connection. Perhaps assign a Static IP address to Fingbox which will help to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you’ll see a text area to enter Static IP Enter the new IP address there, and save the changes.

    Thats Daphnee, she's a good dog...
  • FlynniWFlynniW England Member Posts: 17
    10 Comments Photogenic

    Thank you so much for this.

    I have tried a few different Ethernet cables. But the other things I have not tried so I will look into all of those.

    thanks for confirming the screen shots look normal. That’s reassuring.

    thanks Mark you’re a star very grateful for your help 👌🏼

  • FlynniWFlynniW England Member Posts: 17
    10 Comments Photogenic

    Hi Mark so I opened the ports suggested and now I’m flashing blue/green and it tells me my fingbox is attached to another account, but I have no idea where and how to move it up this one?


  • MarcMarc Moderator, Beta Tester Posts: 1,348
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    Ok, Your getting somewhere...  Have you ever used a different account with your fingbox?  Also, its not used is it?  I’ve seen a few cases where people bought it used but the previous owners did not disassociate it.
    Thats Daphnee, she's a good dog...
  • FlynniWFlynniW England Member Posts: 17
    10 Comments Photogenic
    I did, but I logged in to that account and I can't see it their either. I bought it from Amazon, I have the receipts and everything I just didn't have my own home internet for a few years so I didn't use it. 
  • MarcMarc Moderator, Beta Tester Posts: 1,348
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    The Fing folks can reset this on their end.  @Robin, can you help out here ?  @FlynniW, Robin will probably require some info privately sent so please wait for his response.
    Thats Daphnee, she's a good dog...
  • FlynniWFlynniW England Member Posts: 17
    10 Comments Photogenic

    Okay great thanks so much happy to send what is required across I still have all the purchase receipts

  • RobinRobin Administrator Posts: 2,312
    100 Answers 1000 Comments 250 Likes 25 Agrees
    admin
    Hi @FlynniW

    It seems like Fingbox is connected to different email address. In order to change the email associated with a Fingbox, we need to verify the account. To do this, please send a DM including:

    1. Invoice of the purchase

    2. Photo of the Fingbox showing MAC address

    3. Provide the new email address that you would like the Fingbox associated with


    NB: please ensure you create a Fing account with the new email so that Fingbox can be linked to that email.

    Once we have received all of the above information we will be able to transfer the Fingbox from the old account to the new account.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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