FingBox is off line. How do I get it back online?

NaiadesNaiades Member, Beta Tester Posts: 1
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First support request.  FingBox is off line.  Orange pulsing lights-2 times rest two times, etc..  No changes to household devices or system; router and internet working fine.  I have cycled FingBox twice, with same result.  It has been working perfectly.  Thank you.
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Answers

  • MarcMarc Moderator, Beta Tester Posts: 2,166
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    Hi @Naiades , at this link you fill find a guide for what the lights on a fingbox mean.  For your particular color, this is what it says... By the way its a long list but where I would start is the cable...  make sure its properly connected and if you have another to substitute, please give it a try first.  if that does not work, see below.

    Orange LED 

    The orange LED indicates that the Fingbox is trying to connect to the Fing software servers. Generally this will resolve itself by making the connection with the Fing software.

    If the Fingbox has been in the orange LED state for over 2 hours, see below  7 potential troubleshoots that may be useful for you:

    1. Universal Plug and Play [UPnP]:  ensure UPnP is turned on in your router

     

    1. Ports: If you want to limit outbound connections and still ensure minimum functionality, make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671 (If you are going to run a speed test, please also have ports 3001, 3002, and 3003 enabled also)
      • 80(Internet Speed Test)
      • 443(Fing Service and Software Updates)
      • 3001, 3002, 3003(Internet Speed Test)
      • 4443(Fing Service)
      • 5671(Fing Diagnostics)

    Opening Ports: To open ports, first determine the local IP address of the computer.

      • Open your router configuration by Opening the web browser and type the IP address of the router (default is 192.168.1.1) into the address bar of browser and then Press Enter. Type the username and password in the login page, the default username and password both are admin(by default).
      • Once in the router configuration, locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. If you are having trouble finding these settings, we suggest trying the Port forward site for exact steps on your router or refer to your router’s documentation.
      • Once at the port forwarding screen, you will see a screen where you can open the ports for any Application.

    If you still cannot successfully open ports, search on line for  “Setting port for Your router name here” or contact your ISP.  After you have opened the relevant ports, power cycle your Fingbox by unplugging and re-plugging the Fingbox.

     

    1. DNS Flushing: please try flushing the DNS cache on the router. Other users have completed this and resolved the issue successfully.

     

    1. Clear Cache: There can be an issue where you clear the router cache and the computer(s) retain the previous settings. This is the procedure to clear cache from router:
      • Turn off both your router & modem.
      • While they are off, clear your internet cache from all browsers, and close all browsers.
      • Go to command prompt (cmd) run ipconfig /flushdns
      • Then run ipconfig /release
      • Run ipconfig /renew

     

    1. Ethernet cable: ensure that the ethernet cable is not damaged. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to going to an Offline status. If still unsuccessful, if possible, try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.

     

    1. Network size (Fing App): Check the network size on the Fing App. To do this:
      • Open the Fing app, ensure that you are on the Network associated with your Fingbox
      • Tap on the Avatar icon in the top-right corner
      • Choose ‘App Settings’
      • Scroll down and go to the “Maximum Network Size” setting and select the size based on the number of devices connected to network in your house.

     

    1. IP Address assigned to Fingbox: check if the IP address assigned to Fingboxis not being used by another Device that may be disconnecting the Fingbox from the connection. Perhaps assign a Static IP address to Fingbox which will help to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you’ll see a text area to enter Static IP Enter the new IP address there, and save the changes.

     


    Thats Daphnee, she's a good dog...
    Robin
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