Fingbox started reporting wrong download speeds

drtj

Recently the Fingbox is reporting upload speed which matches other speed tests - eg Ookla on a laptop hardwired to the same switch as the Fingbox) BUT Fingbox reported download speed is 2.1Mbps vs 112Mbps on Ookla. 

Anyone know what’s gone wrong? Used to be no practical difference. 

Grateful for any thoughts!!

rooted

Fingbox uses Mlabs speed test servers, try running a test and see if it matches Fingbox.

https://speed.measurementlab.net/

drtj

MLab also giving the same, erroneous, result last night.  Contaacted MLab with evidence. This morning - March 1 - MLab and Fingbox now reporting correct results.  Thank you @rooted for the response - and thank you MLabs for whatever you did to fix it!

rooted

Thank you for the update. How did you contact Mlab as I need to let them know their Atlanta server isn't up to snuff?

drtj

Emailed them on [email protected] Not had an email response but the measurement works!  Coincidence or causality - who knows!
Their email is on the measurement link you provided if you click on "Contact" on the lower left of the screen which then drops down to details.

rooted

Thanks, yeah I've emailed them before and never got a response. I thought maybe you had found a different method.

drtj

Sadly not... will let you know if I hear back from them by any channel!

tomsdiner

I just installed Fingbox a few days ago and I have 1gb download and 35mbps upload, when testing it only shows around 350 to 400 speeds download and 25 to 30 upload, but when I test with speedest.net with a laptop plugged into ethernet at the router I get 950 download speeds and 40+upload speeds. One of the reason I bought this is to keep an eye on my ISP as I think speeds are not always right but so far Fingbox is way off on speed tests. Anybody know what may be going on? Wish I could choose the test provider.

Robin_from_Fing

Hi @tomsdiner
It is not the Fingbox but the speed test is provided by our partner M-labs. We have been in contact with our Speedtest partners, M-Labs. They confirmed that they have recently rolled out an upgraded of their infrastructure & migration of machines to a new platform. This is being done to improve the overall Speedtest performance going forward. By doing this, initially they have cut of the multi-stream download Speedtest that we rely on for our Speedtests. However, they have greatly improved the single stream download Speedtest (previously the single stream download could measure up to 250 Mbps, where now it can measure up to 500+ Mbps). With speeds above this, the measured speed reported will be lower than before, due to the single stream limits.

To note for Fingbox users: this will also affect Fingbox Speedtests. We have released a new firmware version for the Fingbox which will allow single stream download to work again, firmware version 1.14.13 and onwards. If you have not yet received the new release, please power-cycle the Fingbox, this will automatically update the firmware on the Fingbox.

M-Labs are working on re-introducing the mutli speed download speedtest, to include it again in the future. Currently, we have no time-frame on when this will be re-introduced. Unfortunately at this stage, there is no further steps we can take to expedite this process.

tomsdiner

Robin, thank you for the update. Hopefully they will get the multi up and ruining soon.