Fingbox disconnects sporadically
Answers
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I would like to say this was just a Fingbox v1 issue, but its not, it happened with my old v1 and its happening now with my brand new v2 that got delivered a week ago.martenit said:
I went through the whole process with my gen 1 Fing Box which included a hardware reset but none of that worked for me.MrClaude said:I can offer my observations as a gen 1 owner. My unit began this offline online pattern a few weeks ago and just continued to worsen. I also noticed I could not update things using the app, like edit preferences and such. I deleted and reinstalled the app: no help. Then rebooted everything including routers: no help. It began to look like file corruption or permission issues somewhere, so I did a hard reset and let it reload the software. This resolution worked. It may be that corrupted file permissions on multiple aging fingboxes are balling up the servers.
I will wait to see if Fing comes up with a solution because I have already wasted a huge amount of my time attempting to problem solve this.0 -
I have for a week or so receiving alerts lost connection as close as a few minutes a part. I have had the box since the system came out. Was beginning to think it was a hardware failure. I use the Fingbox through IFFT to detect when no one home shutdown the central heating etc. Hopefully the issue will be resolved.
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I asked the reset question weeks ago for my V1 FB, with photos of the board, still waiting of an update or help
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I don't know which is worse--the offline alerts from the Fingbox, or the 23 emails alerting me of updated posts to this thread.Fingbox owner from the beginning
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Maybe Amazon is about to launch their own network security service. Fing might be getting the Parler treatment! When you make you bed with big tech you operate only at their pleasure. Why can’t the Fing box be the server and send us text alarms directly to our phones or email boxes? Why even pay a middle man like AWS?
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Done with it. Ordered a Cisco security device today. Coming tomorrow. Fingbox going to the great IT graveyard in the Sky. It’s spending more time off than on-line and whilst I appreciate things go wrong in our IT world, weeks of service unavailability and hundreds of off-line notifications, isn’t acceptable for a security service.
It was good whilst it lasted.
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Hi all, I regret once again that all of you who have experienced outages continue to do so. Our engineering team are still working on the issue (as per Marco's previous post). Regarding notifications, I know this does not solve the issue of the outages, but may reduce the frustration of regular alerts: users can adjust notification settings on your Fing Account or at mobile level in the Notification Settings of ioS/Android (it may save you unplugging the unit or being woken up at night by notifications). I just want to re-enforce, I am not proposing this as a solution to the overall problem, but merely to address the repeated notifications until the overall issue is sorted.
Ciaran (Admin at Fing)0 -
Well this sounds ominous...
Change all alerts
The alert of all devices in the network HAX3 will be modified. All alerts will be enabled or disabled, based your choice below, in a single operation. You may not undo this operation.
Do you want to proceed?
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I did it and i can say it did not solve the problem!
Still app notifications on my phone.
![[Deleted User]](https://us.v-cdn.net/6031733/uploads/defaultavatar/nSM2PLPSQARUH.jpg)
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This is getting ridiculous quickly. Just today I have had 20 plus disconnects and reconnects. You mentioned a hardware upgrade. Is this being pushed and when can this situation expected to be rectified. To be honest, very shortly I will be looking for alternative devices/solutions and a partial refund on my subscription.1
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I'm having this issue too and I've had to disable Fing Notifications on the mobile app just so I can get some sleep most nights. Without notifications the usefulness of Fing super limited, I hope you can fix this soon.1
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I'm in the same boat. The frequency seems to have gotten worse and the frustration got a a point where I set aside time to investigate. Found this thread and while any error like this is frustrating and disappointing it's good to know it is being worked on and that it's not just me :-)gavinr said:I’ve been suffering from this problem for a few weeks. Finally got the time to dig into it, and I’ve ended up here. Looking forward to a proper solution being found.
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Disappointing that this goes for so long without restoring the service...raising serious questions about the future of Fingbox. I have 2 V1’s myself in two homes and one more at my brother and have recommended to many friends.Was almost ordering a V2 as I thought my first one is failing but it is not anymore available on Amazon.de.. seems no Fing store is up anymore as well...than found this thread...
It was a great device and service but likely the business model is not sustainable when a server infrastructure behind needs to be financed with no steady income. The device was bought with the promise of a one time payment but with the recent introduction of optional subscription (with questionable value) it seems this model has failed...
If indeed this subscription is required to keep the service available in future this should be clearly communicated and than all users know where they are and can decide to invest or drop the device and service.....0 -
My Fingbox has also been connecting and reconnecting frequently, when no other of my devices appear to be offline.
Also, when online, I do not apppear to be able run any speedtest of Wi-Fi performance or internet it just spins and comes back zero. Is this all related to the issues Fing is apparently having with AWS per this thread?
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@Ciaran @marco_from_fing , Thank you very much for your support. Although the notifications are very annoying, I am grateful for the context and information provided as well as the knowledge that this is being actively worked on. I look forward to further updates. I will reconnect my Fingbox v1 in the hopes that an extra datapoint will assist.
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I have four V2 Fingboxes and four times the fun. Thankfully, the alert tone on my Fingboxes is different than my text, email, SmartThings, NVR and Ring alerts or I would lose my mind. It took a couple days to train myself to ignore the Fingbox alerts, but it is a little annoying. It will be nice when the problem gets fixed.0
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Throwing my hat in the ring here as well. Been seeing this flip flopping issue for a few weeks now on a Fing v1 box. I've had this box almost since the day they were offered and never had an issue with it until the past few weeks. I'm about ready to shut the thing down and cancel my subscription.
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Also been experiencing the up/down notifications, Fingbox has been flashing orange before reconnecting to solid blue. Have reset the fingbox (twice) with it getting stuck on solid Green before going to flashing orange. I cannot remove the device from my account because on the app.fing.com page it claims its associated with a network I cannot view or delete. My Fingbox is V1 I think with the multiple LEDs.
Look forward to a fix being rolled out
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Hi All, in our efforts to resolve the issue, we also want to provide updates for you. Our engineering team have advised us that in effort to resolve the issue our Engineers are now copying the data from the old disk (of the affected shard) to a brand new disk. Hopefully this will resolve the issue. This is currently being worked on. Once we have more information, we will advise.
Ciaran (Admin at Fing)1
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