How can I remove iomart cloud services from our router?

Erica

How can we get shot of this iomart cloud services appearing on our router? It's obvious they are hacking into our system. Please anyone. This company only provides to other companies so it's not us in our home! Please, any advice would be appreciated to get rid of this scum!

Erica

Found this on our home network and needlesd to say it's not us. This company iomart only supplies companies, not private homes. Any way possible to remove them from our network? Please inform. Thank you.

rooted

What are you seeing? A device on your network from within Fing?

Duplicate post:

https://community.fing.com/discussion/2909/unrecognised-service-iomart-cloud-solutions

rooted

Discussion here:

https://community.fing.com/discussion/2908/how-can-i-remove-iomart-cloud-services-from-our-router-we-dont-want-it-and-someones-hacking-in

Erica

Its showing up as controlling our router. Also found exact match to my device accessing my device!

rooted

https://community.fing.com/discussion/comment/10732#Comment_10732

Showing up where, I'm not really understanding? What I'm trying to gather is where are you getting this information?

Erica

Fing reported iomart was basically controlling our network. What info do you need?

rooted

It's indeed showing as your home network. That is just Fing interpretation of who your service provider is, it doesn't mean anyone has taken your network over.

There is another person who recently reported Fing misidentifying where their ISP was located, it makes mistakes and that seems like what is happening here.

Who is your ISP?

Erica

Not iomart... dont want to say but major provider...

Erica

Erica

I know iomart is being used. Found a Turkish isp on our router yesterday and removed it! Since them my adverts arent appearing (thank god) was being slammed several times a day. Also, there is a device identical to my device which was last seen on this system on dec 3. Also seeing lots of samsung one ui which I dont use and chrome android adds at 3 am etc... when I'm relaxing and listening to music. Not a happy bunny...

Erica

Any answers available?

Marc

@Erica not necessarily an answer but on a side note, have you factory reset your router and changed it’s password to something obscure and complex ? Just trying to mitigate the possibility it was compromised.

Erica

Not yet. Will try. Thx.

Erica

Erica

Please root help!!! This was NOT A MISTAKE!