People tab not displaying?

JFB Member Posts: 1
edited December 19, 2019 in Fingbox #1
My users (family members being tracked) under the peoples tabs are missing, the people tab is missing entirely for a while now along with its related features like digital presence.  How can I get these back?


  • Marc
    Marc Moderator, Beta Tester Posts: 2,897
    250 Answers 1,000 Likes 2500 Comments 250 Awesomes
    Hi @JFB, can you let us know what version of the app and platform you are using?  aka Android, iOS etc...  A screenshot as well would help as well.  @Ciaran, tagging you as well in case you have a comment ...
    Thats Daphnee, she's a good dog...
  • Ciaran
    Ciaran Administrator Posts: 1,180
    1000 Comments 250 Likes 50 Answers 100 Awesomes
    Thanks @Marc.  If you have a Fingbox and the 'People' tab is not displaying, it would indicate 1 of the following:
    1. You are not signed into an account
    2. You are signed into an account that does not have a Fingbox associated to it
    Sometimes people will sign into a 2nd account that they may have set up by using Apple/Facebook/Google login, in error. For example, I have 2 Fing accounts, my personal 1 with my Fingbox associated and a 2nd account (which is my work account). On my Desktop, my password is 'remembered' for my work account. If I log into my work account inadvertantly on my device, I will not see my Fingbox (and hence People tab).
    I would suggest logging out of the Fing account and then signing back in using the e-mail address associated with the Fingbox.
    If you are still experiencing issues, please Direct Message me with:
    • MAC address of the Fingbox (beside the barcode on the unit)
    • E-mail address associated with the Fingbox
    • Screen shot of your main App display (showing tabs)
    • Finally, a screenshot of the 'Accounts & Settings' page on the Fing App (you can access this by clicking on the Avatar/Gear icon in the top right corner of the display)
    I hope this helps, and please let me know if this helps (I have slightly edited the title of this post to make it easier to search).
    Ciaran (Admin at Fing)