Fingbox Pusling Red

alkeshalkesh Member Posts: 2
First Comment
Since last night, my fingbox ha been pulsing red.  I have power cycled it 2 times.  My internet is working as I am on your website right now.  How do I fix this?

Answers

  • vulcansheartvulcansheart Member, Beta Tester Posts: 117
    100 Comments 25 Awesomes 5 Answers 25 Likes
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    edited December 2019
    Something is blocking it's ability to reach the internet. Do you have a firewall between the router and Fingbox? Also, try disconnecting the network from the Fingbox, and connect it directly into a laptop/desktop instead - does the laptop get DHCP and a good internet connection?
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  • alkeshalkesh Member Posts: 2
    First Comment
    No firewall.  Straight to router to internet.  It happened at like 2:14am.  Middle of the night.  I have now done a factory reset of the fingbox but my app keeps saying I am not on the same wifi network.  It makes me thing the ethernet port on the fingbox is bad.  I have tested the port and the cable already.

    Any idea how to RMA?  I cant seem to see how to open a ticket anywhere.
  • vulcansheartvulcansheart Member, Beta Tester Posts: 117
    100 Comments 25 Awesomes 5 Answers 25 Likes
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    Any assistance for @alkesh , @Ciaran or @Robin ?
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  • CiaranCiaran Administrator Posts: 820
    500 Comments 25 Answers 100 Likes 25 Agrees
    admin
    @alkesh thanks for the information, I am sorry to hear. I have created  a support ticket to troubleshoot further with you (as we will need to confirm some personal information to investigate further)
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    vulcansheartHronosFlar
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