Need help accessing Fing Desktop Beta? Send @ciaran a DM

VioletChepil
VioletChepil London, UKMember Posts: 2,471
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edited December 1, 2019 in Fing Desktop discussions #1
Hello all,
Some of you are having problems access the Fing Desktop Beta. I'm sorry about this! We're getting people on as quickly as possible. Our team is based in the UK. 

Please send me a DM about this to @Ciaran and we'll get you sorted as soon as we can. 
https://community.fing.com/profile/ciaran
I'm sorry about this, there are a few reasons this may have happened:
  • you may have unsubscribed from our mailing list
  • your community account was not created in advance (and we could not adjust your permissions to give you access to the closed beta group) 
  • you are in the last group we'll let on (due to keeping things manageable)
We're learning too through this experience and can definitely improve this process for future beta's. 
Thanks for your patience! We'll help each of you as soon as we can. 
Cheers,
Violet

Community Manager at Fing

Hronoskeithbtstana
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Comments

  • keith
    keith Member, Beta Tester Posts: 64
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    edited November 28, 2019 #2
    hmmm looks perfect to me.
    on Win10 and Chrome, and latest Firefox.
    Note, firefox now blocks social network tracking by default, popped a warning message that fingcom tracking blocked.

    VioletChepil
  • dolphin8
    dolphin8 Member, Beta Tester Posts: 1
    First Comment
    Please send me a download link. Thanks.

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hello everyone - I've just processed all of you needing help over the night. If you can now try again!

    Community Manager at Fing

  • Darkostica
    Darkostica Member, Beta Tester Posts: 2
    Name Dropper First Comment
    I missed the original email telling me to register. When I click the download links in the email I received, it says I don't have permissions. Have I missed the window?
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    @Darkostica I've just sorted your profile. You should be able to access now! Let me know

    Community Manager at Fing

  • Darkostica
    Darkostica Member, Beta Tester Posts: 2
    Name Dropper First Comment
    @VioletChepil Working now, thank you!
  • pk_
    pk_ Member, Beta Tester Posts: 1
    First Anniversary Name Dropper First Comment
    Hi @VioletChepil I am seeing the same permissions message as Darkostica. Please help. 
  • dj__jg
    dj__jg Member, Beta Tester Posts: 1
    Name Dropper First Comment
    Hey @VioletChepil, I too am getting the same permissions message, would love a fix, thanks!
  • kmustapa
    kmustapa Member, Beta Tester Posts: 3
    Photogenic First Comment
    Hey @VioletChepil, I am getting the "Permission Problem" message.  Would appreciate your help.  Thanks.
  • northpole49
    northpole49 Member, Beta Tester Posts: 1
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    Hey @VioletChepil, I too am getting the same permissions message, would love a fix, thanks!
  • pinkertinz
    pinkertinz Member, Beta Tester Posts: 1
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    @VioletChepil
    I have a permission issue when trying to download find desktop
  • arfrie22
    arfrie22 Member, Beta Tester Posts: 1
    First Comment Photogenic
    I did not get a link to the beta. I would appreciate your help, thanks in advance!
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    hi all! I've checked and updated your permissions (Those that DM'd me and also on this thread). You can try again the link I've sent you! @arfrie22 @pinkertinz @northpole49 @kmustapa @dj__jg @pk_ @Darkostica

    Community Manager at Fing

  • Jazz
    Jazz Member Posts: 1
    Photogenic First Comment
    I can[t access the beta

  • petertgreen
    petertgreen Member, Beta Tester Posts: 4
    First Comment Photogenic
    I got the email to access but when I try it is saying I do not have permission.
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    Hi All, I have just gone through my Direct Messages and responded to anybody that has reached out. To confirm, we are releasing groups of Beta testers in waves. So if do not yet have access, dont worry, there is still time. If you have any concerns, please send me a direct message. Thanks all
    Ciaran (Admin at Fing)

    BoricuaTec
  • dggom
    dggom Member, Beta Tester Posts: 1
    First Comment
    I assume most of the people are asking the same thing I need: Where is the download for the desktop app?
    in my case is windows 10..
  • AMLFitzgerald
    AMLFitzgerald Adelaide, AUSMember, Beta Tester Posts: 1
    First Comment Photogenic
    Hello, also receiving the 'Do not have permission' error.
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Hi all, just a reminder, please send me a private DM
    Ciaran (Admin at Fing)

  • thefunkygibbon
    thefunkygibbon Member, Beta Tester Posts: 9
    First Anniversary First Comment Photogenic
    Hi Ciran,  I'm really needing to speedtest between my windows PC and my fingbox right now, any chance I could be sent details on how to download please today? (sent PM yesterday).  sorry for the impatience but i'm having some major issues with my network and need to troubleshoot. 
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    @thefunkygibbon I have private messaged you Beta instructions. thanks
    Ciaran (Admin at Fing)

    thefunkygibbon
  • jeffjones33
    jeffjones33 Member, Beta Tester Posts: 1
    First Anniversary First Comment Photogenic
    I can't access the fing desktop beta. I'm getting this message

    Permission Problem

    You don't have permission to do that.

  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Please DM me and I can assist
    Ciaran (Admin at Fing)

  • Mike4920
    Mike4920 Member, Beta Tester Posts: 3
    First Anniversary Photogenic First Comment
    How do we get into the Beta program - if we don't do Twitter ? 
    Thanks - MikeT
  • thefunkygibbon
    thefunkygibbon Member, Beta Tester Posts: 9
    First Anniversary First Comment Photogenic
    Thanks Ciaran,  for some reason I could already download and run the app fine before you gave me access (found a post on here from Violet with the links on.   very odd. 
  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    @Mike4920 you dont need Twitter at all? Please direct message me (using the 'envelope' icon in the top right hand corner of the Fing Community Display) type @Ciaran and request access.
    Ciaran (Admin at Fing)

  • donfing
    donfing Member Posts: 9
    Second Anniversary First Comment Photogenic

    Your instructions are confusing.

    I don’t know how to follow up.

    this is the only way I have to respond to you.

  • Marc
    Marc Moderator, Beta Tester Posts: 2,894
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    @donfing , DM means direct message.  This web site has an email function where you can send a message privately to any other member...  See screenshot below and arrow for the icon to click on for DM..


    Thats Daphnee, she's a good dog...
  • donfing
    donfing Member Posts: 9
    Second Anniversary First Comment Photogenic
    So - How do I DM to Claran?        Please DM me.   
    Can anyone answer this question?   

  • Big_Al12
    Big_Al12 Member, Beta Tester Posts: 9
    First Anniversary Photogenic First Comment
    Seems fine here, but I'd like to see a better way to update as new versions come available.
    Ciaran