Missing people and pause

PattiRose

Hi, I installed Fingbox. All my devices are listed but there is no people button and no way to pause internet for my kids. How can i get this feature of pause to show on my screen?

PattiRose

Hi, I opened the app and can see my devices; but there is no pause button on the screen. How do I get this to load?

VioletChepil

Hi @PattiRose
Welcome ! 
Do you have a Fingbox? Fing App requires Fingbox to pause and block devices! 
Let me know and we can go from there.
Cheers,
Violet

VioletChepil

If you do have a Fingbox, and do not see the option to block devices, you could be logged into the wrong account.
To create pause schedules, you need to first assign devices to a user and then create schedules.
More details are available here!
https://help.fing.com/knowledge-base/internet-pause/

VioletChepil

Hi @PattiRose
Welcome and I hope to help you. 
Can you send a screenshot of what you are seeing? 
You need to add the personal devices to each of your children's profiles.
You first need to set-up users and then you can pause them. 
Here is more about the pause feature: https://help.fing.com/knowledge-base/internet-pause/ 
Can you send over a screenshot of your PEOPLE tab?
Are you seeing the PEOPLE tab?
Let me know! 
Cheers,
Violet

PattiRose

Hi Violet, I am not seeing the people tab.

Screenshot_20191203-012349_Fing.jpg

Screenshot_20191203-012314_Fing.jpg

Screenshot_20191203-012250_Fing.jpg

Screenshot_20191203-012219_Fing.jpg

The devices are loaded but they are not assjgned. There is no people tab. Also on each device there is no pause button. How do I get devices assigned?

Ciaran

@PattiRose thank you for the screenshot. The fact that 'Events' tab is showing indicates that you are not logged into an account with a Fingbox associated (and on the Fingbox netowrk). I would suggest as an initial basic step, log out of your account and log back in with the email account associated with the Fingbox. If you can still not see the 'People' tab, please DM me your MAC address, e-mail address associated with eth Fingbox and a screenshot of the 'Accounts & Settings' display (i.e. when you click on the Avatar). I will then be able to assist further. Thanks

PattiRose

Screenshot_20191205-195240_Fing.jpg

Hi My username is [email protected] and the Fing password is (NEVER INCLUDE A PASSWORD)

I would like to be the sole user. Currently [email protected] is on my account. I would like to take his off my account and to add mine. I need to be able to pause the internet on the devices on my home. Thank you. Patti

Ciaran

@PattiRose in order to change the account associated with a Fingbox, we need to receive an instruction from the current account (via private message here or e-mail) instructing us to do that. This is for privacy & security reasons. A reminder to all, please do not post any passwords or log in details on the Fing Community. This is for your own security.

PaulRacket

Hi, I also have this problem. I definitely have a Fingbox connected - it is recognised from with the Fingbox app. Please help!

PaulRacket

Hello, I have a Fingbox V1 and I am missing all the above functionality. I definitely have a Fingbox attached - it is recognised from within the Fingbox app and within my Account with Fing (i.e you have 1 Fingbox connected to this account. Please advise.

Robin_from_Fing

PaulRacket said:

Hi, I also have this problem. I definitely have a Fingbox connected - it is recognised from with the Fingbox app. Please help!

Can you share the screenshot of the Home tab of Fing app so I can guide you better? Thanks

PaulRacket

Sure, please see attached. As you can see from the second image, there is a Fingbox on the network.

Robin_from_Fing

@PaulRacket
You are looking for Fingbox features on Fing desktop. Fing Desktop is a completely separate product from the Fingbox. From a technical standpoint, in comparison to other Fing products, it can be considered:

Fing Mobile < Fing Desktop < Fing Box.

To access Fingbox features, you need a mobile device on which you can run Fing app.

PaulRacket

Hi, thanks for your reply. It is not available from the mobile app either

Robin_from_Fing

PaulRacket said:

Hi, thanks for your reply. It is not available from the mobile app either

Can you send me the screenshot of the Fing mobile app home page? It may be the case that you have not added Fingbox to your home tab. Please check this video for reference: