If I reset the Fingbox, will it save all of the notes and custom names that I set for the network?

iTz_EthqnHDiTz_EthqnHD Member Posts: 5
First Comment Photogenic

Hi, if I reset my fingbox, will it remember all of the data, note, names and all that? My fingbox keeps “going offline” even though my network isn’t down.

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  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Accepted Answer
    Hi @iTz_EthqnHD
    If you reset Fingbox it will remember the notes and custom names.
    If you deactivate the Fingbox - you'd need to re-establish those.

    Here are the full steps to go through to reset:
    Reset Fingbox
    1. Unplug the Fingbox power adaptor from the wall outlet
    2. Find the RESET hole beside the Fingbox power port
    3. Gently insert a paperclip in the RESET hole (very gently)
    4. While keeping the RESET button gently pressed, plug the power adaptor back in
    5. Keep the RESET button pressed for 30 seconds and release (or until a single white light flashes on the device)
    6. You should now see a single white light on
    7. After a few seconds, the top circle will start flashing, while the original factory software is loaded
    8. This process lasts for a few minutes (~3 min)
    9. A single white light will mark the end of the process
    10. Power off the Fingbox
    11. Wait 5 seconds
    12. Power it back on

    Please let me know if anything changes.

    Also if you could check the cables? And try another power cable? Let me know if that changes anything.



    Community Manager at Fing

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Accepted Answer
    Hi @iTz_EthqnHD
    Glad it is resolved. I think maybe the box got stuck connecting with the Fing servers. 
    If the issue persists let me know and I can help further. 
    If you have any more questions don't hesitate to ask. Also about any smart home problems too.
    Thank you

    Community Manager at Fing

Answers

  • iTz_EthqnHDiTz_EthqnHD Member Posts: 5
    First Comment Photogenic

    this is lovely- not. I just followed you steps and only has a solid white light on. Won’t connect, won’t be discovered. Tried different cables, did not help. What should I do now?

    VioletChepil
  • iTz_EthqnHDiTz_EthqnHD Member Posts: 5
    First Comment Photogenic

    I left it overnight and seemed to have fixed itself.

    VioletChepil
  • iTz_EthqnHDiTz_EthqnHD Member Posts: 5
    First Comment Photogenic
    edited December 2019

    Hi Violet,

    This morning my fingbox went offline again. It is a 2 gen fingbox by the way. And I am using everything that came with it, and still goes offline. What should we do now? It wasn’t an internet issue either because I unplugged the ethernet and plugged it back in, didn’t fix it.

  • iTz_EthqnHDiTz_EthqnHD Member Posts: 5
    First Comment Photogenic
    edited December 2019

    It is doing it again. What can we do about this? @VioletChepil

  • CiaranCiaran Administrator Posts: 840
    500 Comments 25 Answers 100 Likes 25 Agrees
    admin
    @iTz_EthqnHD I have created a support ticket to roubleshoot further. You will receive a response via email. Thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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