Fingbox activation problems

SunshineE

We don't think our Fingbox can be activated properly because the Network tab in the App doesn't show us the Performance section that we particularly want to look at.  'Devices' shows us a list of recognisable network items including an entry for the Fingbox so it seems to be visible on the network in some way. 
Don't think we ever saw green lights on the box and the invitation to activate but the light has now settled to blue. If we try to 'Add Fingbox' it comes back with 'Fingbox already active. You must be signed win with the same Fing account to use it. You are currently signed in as ...(the correct email address that we think we have used)'
Maybe we inadvertantly did something wrong early on but are not sure what to try now. Any suggestions as to what is going on or how to proceed gratefully received.

VioletChepil

Hi @SunshineE
Welcome to the Fing Community and we'll get you running as soon as we can. 
Seems the Fingbox was onboarded to the wrong email address.
So this means you cannot associate it to your email address.
I'm just creating a support ticket for you - so you can validate you are the purchaser. I believe we need some confidential details to do this.
You will now get email updates about your case!
Cheers,
Violet

SunshineE

Thank you Violet. I have a request for some details from Ciaran so will work on answering those.
Andrew

VioletChepil

That's great! @SunshineE
Let me know anything else I can do to help!
Cheers,
Violet

enriquesrtb

Buenos días. Me sucede lo mismo que el usuario anterior, @SunshineE

Me dice que debo activar con la misma cuenta, pero se ve que el que me ha vendido el fingbox (ebay) ya lo había usado antes.

¿Podrías enviarme por e-mail las actualizaciones necesarias?

Perdón, pero mi inglés es muy deficiente.

Adjunto traducción de Google:

Good Morning. The same happens to me as the previous user, @SunshineE

It tells me that I must activate with the same account, but it is seen that the one that has sold me the fingbox (ebay) had already used it before.

Could you send me the necessary updates by e-mail?

Sorry, but my English is very poor.

[Deleted User]

The user and all related content has been deleted.

trenz

It seems I have this issue as well. Fingbox is seen on the network but the registration process failed. After a reboot the box showed up and displayed some errors and now it is not visible anymore. On the network tab it shows "FingBox, where are you?" 
Any help would be appreciated.

trenz

It I solved for me now. Followed the solution in this thread https://community.fing.com/discussion/359/resetting-old-fingbox#2

glatzkopf

I seem to be having this same issue. I bought the fingbox on Amazon and that email address is different than the one I use for my fingbox account. The network sees my fingbox but it does nothing when I try to activate.

Robin_Ex_Fing

Hi @glatzkopf
I have sent you a private mail as I need further information from you so I can guide you better. Please reply to my message directly. Thanks