Fingbox activation problems

SunshineE
SunshineE Member Posts: 2
First Comment Photogenic
We don't think our Fingbox can be activated properly because the Network tab in the App doesn't show us the Performance section that we particularly want to look at.  'Devices' shows us a list of recognisable network items including an entry for the Fingbox so it seems to be visible on the network in some way. 
Don't think we ever saw green lights on the box and the invitation to activate but the light has now settled to blue. If we try to 'Add Fingbox' it comes back with 'Fingbox already active. You must be signed win with the same Fing account to use it. You are currently signed in as ...(the correct email address that we think we have used)'
Maybe we inadvertantly did something wrong early on but are not sure what to try now. Any suggestions as to what is going on or how to proceed gratefully received.

Answers

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @SunshineE
    Welcome to the Fing Community and we'll get you running as soon as we can. 
    Seems the Fingbox was onboarded to the wrong email address.
    So this means you cannot associate it to your email address.
    I'm just creating a support ticket for you - so you can validate you are the purchaser. I believe we need some confidential details to do this.
    You will now get email updates about your case!
    Cheers,
    Violet

    Community Manager at Fing

  • SunshineE
    SunshineE Member Posts: 2
    First Comment Photogenic
    Thank you Violet. I have a request for some details from Ciaran so will work on answering those.
    Andrew
    VioletChepil
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    That's great! @SunshineE
    Let me know anything else I can do to help!
    Cheers,
    Violet

    Community Manager at Fing

  • enriquesrtb
    enriquesrtb Member Posts: 1
    Photogenic First Comment

    Buenos días. Me sucede lo mismo que el usuario anterior, @SunshineE

    Me dice que debo activar con la misma cuenta, pero se ve que el que me ha vendido el fingbox (ebay) ya lo había usado antes.

    ¿Podrías enviarme por e-mail las actualizaciones necesarias?

    Perdón, pero mi inglés es muy deficiente.

    Adjunto traducción de Google:

    Good Morning. The same happens to me as the previous user, @SunshineE
    
    It tells me that I must activate with the same account, but it is seen that the one that has sold me the fingbox (ebay) had already used it before.
    
    Could you send me the necessary updates by e-mail?
    
    Sorry, but my English is very poor.
    


  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    @enriquesrtb I understand. I will Direct Message you asking you for some details e.g. MAC address, e-mail address etc. We need to verify the account and do some checks for privacy & security. Once completed, we can then assist further. Thanks
    Ciaran (Admin at Fing)

  • trenz
    trenz Member Posts: 2
    First Comment Photogenic
    It seems I have this issue as well. Fingbox is seen on the network but the registration process failed. After a reboot the box showed up and displayed some errors and now it is not visible anymore. On the network tab it shows "FingBox, where are you?" 
    Any help would be appreciated.
  • trenz
    trenz Member Posts: 2
    First Comment Photogenic
    It I solved for me now. Followed the solution in this thread https://community.fing.com/discussion/359/resetting-old-fingbox#2
  • glatzkopf
    glatzkopf Member Posts: 1
    First Comment Photogenic

    I seem to be having this same issue. I bought the fingbox on Amazon and that email address is different than the one I use for my fingbox account. The network sees my fingbox but it does nothing when I try to activate.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    Hi @glatzkopf
    I have sent you a private mail as I need further information from you so I can guide you better. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!