0 access point and unknow ssid.

merced
merced Member Posts: 14
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I have already tried to scan my network and get the message of the new added access point. Unfortunately however in wifi protection it is always 0 protected access points, and if I go on wifi performance, the test starts but turns out to be unknow ssid. How can I solve it?


Thanks in advance

Best Answer

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    #2 Answer ✓
    Hi @merced
    I'm wondering if this could be related to location permissions.
    Enabling new required location permissions:
    If you are not getting your network name, this could be because of new location permissions required. If you could try these steps to ensure they are enabled. 

    Can you check the app settings and make sure location is set to ALWAYS (for best performance)?
    This allows Fing app to read network name etc. on iOS 13 and Android 10. 

    To make sure all permissions are enabled correctly: 
    • Set location permissions to ALWAYS in app settings
    • Open Fing App and go to ‘Network’ tab
    • Click on the ISP name and it will open the Network page
    •  Clear out the Network information such as Address
    • Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon 
    • Try scanning again 
    Let me know if that changes anything and any further questions you may have.
    Cheers,
    Violet

    Community Manager at Fing

    Marc

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,026
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    Hi @merced , welcome to the forums.  This might be obvious and sorry if it is but I have to ask, you do have access points, correct? You also have a Fingbox?  If that's the case, you might need to get Fing to properly recognize your access point.  To do this, connect your phone or whichever device you have installed your fingapp on and connect the device to the access point in question.  Run a network scan from that device.  Fing should at that point recognize the device properly.  Here is a link from Fing's support page you can reference.

    Let us know if this works for you or if you have any further questions..
    Thats Daphnee, she's a good dog...
  • merced
    merced Member Posts: 14
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    Thanks @Marc ,  but I am in this situation after having already tried the steps you indicated to me.
    My configuration is very trivial, only 1 wifi router with a dual band 2.4 and 5ghz separated


  • merced
    merced Member Posts: 14
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    Many thanks @VioletChepil, problem solved! 
    MarcVioletChepil
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Awesome @merced! That's my favorite thing to hear! 

    Community Manager at Fing