How to change your Fing or Fingbox account email address

VioletChepil

Hello everyone, 

We understand that for varying reasons you may need to change your  email address, e.g. changing jobs, setting up a shared account or maybe just 'starting a fresh'. Here are the instructions on how to do this via the Fing Community. 

Change Fing account email address (no Fingbox)

If you do not have a Fingbox and you would like to change the e-mail address you use for the Fing App, simply set up a new account using your new e-mail address.

Via the Fing Community: you can then privately direct message the Fing Community Administrator, Ciaran Curley clarifying the account you would like to delete. To direct message, click on the 'Envelope' icon in the top right hand corner of the community and type in the name of the recipient, in this case 'Ciaran Curley'. 

Help your fellow community members: If someone starts up a discussion requesting a change email request for Fing App, let them know these steps. 

We’re using direct messaging so that personal information is not posted on the Fing Community. 

Change Fingbox account email address (retain all Fingbox history & records)

In order to change the email associated with a Fingbox, we need to verify the account. 

Via the Fing Community: you can privately direct message the Fing Community Administrator, Ciaran Curley . For privacy reasons, please ensure you are messaging from the account currently associated with the Fingbox. In the message, please include:

1. A request to disassociate the e-mail account from the Fingbox
2. Provide the new email address that you would like the Fingbox associated with
3. The MAC address of the Fingbox (beside the barcode on the unit)

NB: please ensure you have created a Fing account with the new email so that Fingbox can be linked to the new account.

Once we have received all of the above information we will be able to transfer the Fingbox from the old account to the new account. This will retain all Fingbox history and records.

Help your fellow community members: If someone starts up a discussion requesting a change email request for Fingbox, let them know these steps. 

We’re using direct messaging to process these changes so that personal information is not posted on the Fing Community. 

Change Fingbox account email address (lose all Fingbox history & records)

This is essentially a 'reset' of the Fingbox. If you would like to dis-associate a Fing account from a Fingbox, we firstly need to verify the account. 

Via the Fing Community: you can privately direct message the Fing Community Administrator, Ciaran Curley . For privacy reasons, please ensure you are messaging from the account currently associated with the Fingbox. In the message, please include:

1. A request to disassociate the e-mail account from the Fingbox (including the MAC address of the Fingbox)
2. Provide the new email address that you would like the Fingbox associated with

NB: please ensure you have created a Fing account with the new email so that Fingbox can be linked to the new account.

Help your fellow community members: If someone starts up a discussion requesting a change email request for Fingbox, let them know these steps. 

We’re using direct messaging to process these changes so that personal information is not posted on the Fing Community. 

Any ideas to improve this article?

Just let us know in the comments below.

Violet

teach1st

I followed the directions to change my email address for the Fing app and received no response. Ciaran's profile shows last online date in December.

Karl_From_Fing

Hey @teach1st
I have checked out internal tickets and I can see your ticket was responded to in March 30th. Please let me know if you're still looking for further support and I would be happy to assist.