Wrong MAC address is showing up, how to clear out old device

mgardunio
mgardunio Member Posts: 2
Photogenic
I think Fing is keeping old device names and MAC's that no longer exist. how to do I clear this old association? Even when I delete a device the old mace shows up with the same name.

Answers

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
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    Hi @mgardunio
    Welcome to the Fing Community and thanks for your question. I have a few steps for you to try and fix this.  Are you using Fingbox? Or just Fing App?

    Deleting device:
    Are you deleting the device from your device list?
    (swipe from right to left) - delete option should appear.
    Then it should be deleted. It shouldn't appear again until it reconnects. Unless there is a problem with location permissions. (see below) 

    Location permissions:
    Could you also verify that the new location permissions required for Android 10 and iOS 13 are enabled?
    Sometimes, if not enabled correctly, this can cause issues with Device ID. 

    Can you check the app settings and make sure location is set to ALWAYS (for best performance)?
    This allows Fing app to read network name etc. on iOS 13 and Android 10. 

    To make sure all permissions are enabled correctly: 
    • Set location permissions to ALWAYS in app settings
    • Open Fing App and go to ‘Network’ tab
    • Click on the ISP name and it will open the Network page
    •  Clear out the Network information such as Address
    • Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon 
    • Try scanning again 
    Let me know if that changes anything. 

    Community Manager at Fing