iDevices and fingbox issues

hockeyamd

https://www.reddit.com/r/HomeKit/comments/cyimvh/idevices_switches_randomly_turn_off_then_back_on/

I am not the only having this issue. My iDevices switches constintly go off and on. I have had to unplug my fingbox  to make iDevices work.

VioletChepil

Thanks for the question @hockeyamd
Can you confirm you have tried the slower network discover option in the app? 

To enable slower network discovery, click on your icon in the top right-hand corner. Then select Fingbox Settings and enable Slower Network Discovery.

hockeyamd

Yes I tried that, idevices still unhappy.  

VioletChepil

Thanks @hockeyamd
Are you able to set static IP addresses to your iDevices from your router admin page? 
Also, can you check the netmask size displayed in Fing App? Ideal is / 24 so Fingbox/Fing App are not scanning thousands of IP addresses.

• Visit Network tab
• Click Network name 
• Under network set-up you'll see netmask - if you can share whether it is / 16 or / 24 with me. 

hockeyamd

Yes static ip for all devices on my router. Netmask 24

VioletChepil

Thanks @hockeyamd
- what firmware is your box running? Could you confirm? 
- can you assign a static IP address to Fingbox too and check again? 

Let me know!

vulcansheart

@hockeyamd How many wireless clients do you have connected, and how many/type access points are serving them? My first thought is wireless congestion.

hockeyamd

When I get home I will get the firmware version.  Yes fingbox is static ip.  I thought congestion but I have a beefy unifi ac hd. The devices are in the the same room as the WiFi.  Between the information on Reddit and me, we can see it happening on different types of wifi systems and the solution is to unplug fingbox. After unplugging fingbox the issue disappeared completely with no other changes made to the setup. 

VioletChepil

Thanks @hockeyamd - just let me know the firmware when you can and I'll consult with support on next troubleshooting steps! 

hockeyamd

1.14.13

VioletChepil

Hi @hockeyamd
This isn't the latest firmware version. Could you plug in Fingbox and power cycle so the firmware updates?

Were all access points successfully added to your Fingbox network?
Let me know.
Cheers,
Violet

brianmw36

Did this go anywhere/resolve? because I have this exact issue... iDevices told me yesterday 04-13-22 to turn my Fingbox off, when I did 99% of my "No Response" calmed down and went away.