iDevices and fingbox issues

hockeyamd
hockeyamd Member Posts: 5
First Comment Photogenic
https://www.reddit.com/r/HomeKit/comments/cyimvh/idevices_switches_randomly_turn_off_then_back_on/

I am not the only having this issue. My iDevices switches constintly go off and on. I have had to unplug my fingbox  :( to make iDevices work.

Answers

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks for the question @hockeyamd
    Can you confirm you have tried the slower network discover option in the app? 

    To enable slower network discovery, click on your icon in the top right-hand corner. Then select Fingbox Settings and enable Slower Network Discovery.

    Community Manager at Fing

  • hockeyamd
    hockeyamd Member Posts: 5
    First Comment Photogenic
    Yes I tried that, idevices still unhappy.  
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks @hockeyamd
    Are you able to set static IP addresses to your iDevices from your router admin page? 
    Also, can you check the netmask size displayed in Fing App? Ideal is / 24 so Fingbox/Fing App are not scanning thousands of IP addresses.
    • Visit Network tab
    • Click Network name 
    • Under network set-up you'll see netmask - if you can share whether it is / 16 or / 24 with me. 

    Community Manager at Fing

  • hockeyamd
    hockeyamd Member Posts: 5
    First Comment Photogenic
    Yes static ip for all devices on my router. Netmask 24
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks @hockeyamd
    - what firmware is your box running? Could you confirm? 
    - can you assign a static IP address to Fingbox too and check again? 

    Let me know!

    Community Manager at Fing

  • vulcansheart
    vulcansheart Member, Beta Tester Posts: 117
    100 Comments 25 Awesomes 5 Answers 25 Likes
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    @hockeyamd How many wireless clients do you have connected, and how many/type access points are serving them? My first thought is wireless congestion.
    41 4c 4c 20 59 4f 55 52 20 42 41 53 45 20 41 52 45 20 42 45 4c 4f 4e 47 20 54 4f 20 55 53
  • hockeyamd
    hockeyamd Member Posts: 5
    First Comment Photogenic
    When I get home I will get the firmware version.  Yes fingbox is static ip.  I thought congestion but I have a beefy unifi ac hd. The devices are in the the same room as the WiFi.  Between the information on Reddit and me, we can see it happening on different types of wifi systems and the solution is to unplug fingbox. After unplugging fingbox the issue disappeared completely with no other changes made to the setup. 
    VioletChepil
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks @hockeyamd - just let me know the firmware when you can and I'll consult with support on next troubleshooting steps! 

    Community Manager at Fing

  • hockeyamd
    hockeyamd Member Posts: 5
    First Comment Photogenic
    1.14.13
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @hockeyamd
    This isn't the latest firmware version. Could you plug in Fingbox and power cycle so the firmware updates?
    Were all access points successfully added to your Fingbox network?
    Let me know.
    Cheers,
    Violet

    Community Manager at Fing

  • brianmw36
    brianmw36 Member Posts: 4
    Second Anniversary First Comment 5 Agrees Photogenic
    Did this go anywhere/resolve? because I have this exact issue... iDevices told me yesterday 04-13-22 to turn my Fingbox off, when I did 99% of my "No Response" calmed down and went away.
    Dylan_From_Fing