Internet Outage Report Page Not Found...

Racer_X
Racer_X Member Posts: 8
First Comment
Logged into Fing account online and when trying to get to the Internet Outage Report for my provider I get Page Not Found each time I try to check it.

Answers

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @Racer_X
    Nice to meet you and thanks for the question. 
    could you share the URL here of the page which is not found?
    What is your ISP as well?

    Community Manager at Fing

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    just moving this question over to Fing App too. 

    Community Manager at Fing

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @Racer_X
    Ok I've examined and it looks like there is something funny in it - United States for example is seen in the URL.
    Can you check what location is set over here? And let me know if that matches your current location? (I guess Europe/Germany). 
    https://app.fing.com/app#user:settings 

    Are you using anything that could tamper your location making you seem like you are in the US? 
    IP scrambler or VPN or something?

    Let me know and I'll see how we can fix it.
    Cheers,
    Violet

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment
    There's no location setting other then the Timezone which is set to Europe/Berlin. There's nothing on that network other then the cable modem and Fing Box.... and there is no VPN set up on the router.
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @Racer_X
    I'm checking in internally to try and see more about the issue and how this is happening. 
    Could you send us a screenshot from the Internet Performance report? If you check back in now, does the same issue persist?
    Also have all new location permissions been enabled for iOS 13 and Adnroid 10?
    Let me know those details when you can. 

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment
    Same issue still persists. Screenshot below. iOS 13?..... I'm trying to access it from my Fing online not from an iOS device. You asking this prompted me to check the Fing App on my phone and the Internet Performance Report feature does work from there. Also, FYI...in case it matters by chance I am not at my home where the Fing box and network are.
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @Racer_X
    Could you upload the screenshot?
    The image didn't come through and we really need it to investigate further and see.
    Let me know if you can try and send again.
    You can drag/drop into the browser or choose the little image icon above.

    Let me know!

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Hi @Racer_X
    Could you rather send the screen you are clicking on from the web app so we can see where it is you are accessing the page?

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment


  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Ok, and I'm seeing that there is also recommended providers in Somalia from that screen?
    Is this correct?
    But you are based in Germany?

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment
    Yes. I work in Somalia but I stay in Germany when I am not here.
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    And have you recently scanned from Germany to show latest results? Is your latest ISP scan from Germany? And your network in Germany set up as your HOME network type? 

    Community Manager at Fing

  • Racer_X
    Racer_X Member Posts: 8
    First Comment
     I have not recently scanned the network while I was at home in Germany. I am logging into my FING online account from Somalia and selecting the Internet Outage Report. I don't see in the settings where to mark the network as a HOME network.
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    Thanks @Racer_X I cannot seem to troubleshoot what is happening.
    You can select HOME network from the app-> 
    Click NETWORK - click into NETWORK NAME - Select the type

    Community Manager at Fing

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
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    In the meantime, I've created a support ticket so they can investigate this case further as I'm unable to draw a conclusion for you. 

    Community Manager at Fing