Why would iPad and iPhone be showing a different number of devices?

ipad shows 5 devices, iPhone shows 6 devices, two of them “generic”. Also - isn’t Roku an identifiable device? Thanks from a newbie nontech



  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
    hi @Lola_leigh8
    Do you have location permissions enabled for iOS 13+ and set to ALWAYS?
    We do require new location permissions on iOS 13 and this can sometimes impact account synchronization.

    Could you try this: (on both apps)
    Could you enable all new location permissions and set to ALWAYS (well for best performance) and then clear the cache of your app data for Fing App - delete/re-install and see if that solves things for you?
    Let me know!

    Community Manager at Fing