Not detecting correct device types

MartynKMartynK Hong KongMember Posts: 42
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I have a few PCs sitting on my network and Fing is detecting them all as "Bitdefender / ProductAgent1.0" instead of the correct vendor eg. Dell, how can I fix this ?

Answers

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Hi @MartynK are you using Fingbox or Fing App?
    I may have a solution if you are using Fingbox. We are testing a new type of device recognition to fix this. 
    Could you have a look at this beta test? This is helpful to get the algorithm to get the right device details.
    https://community.fing.com/discussion/1121/improved-device-recognition-for-fingbox-users-testers-needed

    Community Manager at Fing

  • MartynKMartynK Hong KongMember Posts: 42
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    edited January 2020
    Hi, sorry I have only just logged back on for this, sure I can test something as this issue is still happening on my Fingbox.
    @VioletChepil what do I need to do ?
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    MartynK said:
    Hi, sorry I have only just logged back on for this, sure I can test something as this issue is still happening on my Fingbox.
    @VioletChepil what do I need to do ?
    @MartynK
    Are you still facing the issue? can you make sure you have the latest version of the Fing App as well? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • MartynKMartynK Hong KongMember Posts: 42
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    Yes I am still facing this issue.
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    Hi @MartynK
    Do you have any Firewall or Bit Defender device running on your network or any device which may be the reason for this behavior?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • MartynKMartynK Hong KongMember Posts: 42
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    Hi,
    I use bitdefender as my PC AntiVirus/Firewall etc so yes.
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    MartynK said:
    Hi,
    I use bitdefender as my PC AntiVirus/Firewall etc so yes.
    Thanks for the information. Can you try to disable the Bitdefender and then run the scan and see if the issue persists. Please make sure to remove the devices which were incorrectly identified from the Fing App and then run the scan.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • MartynKMartynK Hong KongMember Posts: 42
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    Hi, only by uninstalling Bitdefender does it correctly identify the machine. It seems that even if you disable the functions within bitdefender, there is still something there that Fing detects.
  • ScoobyScooby Member Posts: 163
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    @Stu593 is having a similar issue, as noted here:
    In this case, it is still showing as "Product Agent for Windows" and "Bitdefender", even after all Bitdefender items were uninstalled from the
    PC.
  • MartynKMartynK Hong KongMember Posts: 42
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    Yes it is still showing the wrong device.
    I have two different devices now showing the wrong device / model

  • RobinRobin Administrator, Fing Team Posts: 3,785
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    MartynK said:
    Yes it is still showing the wrong device.
    I have two different devices now showing the wrong device / model

    Can you check with Fing Desktop if they are also identifying them wrong or not? To download Fing Desktop, please use this link. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • MartynKMartynK Hong KongMember Posts: 42
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    Hi,
    No using the Ring app does not make any difference, its still showing incorrect device types and even worse, it does not show the device names I have been through and set all within the web pages.

    So for example my Senibo AC controller is showing up as a Ring Doorbell.

  • CiaranCiaran Administrator Posts: 1,092
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    @MartynK, you mention you have tried the Fing App, to confirm are you referring to the Fing Mobile app or Fing Desktop. To find out more about Fing Desktop, please visit: https://help.fing.com/article-categories/fing-desktop/
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • MartynKMartynK Hong KongMember Posts: 42
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    @Ciaran I have a Fingbot, Android app and Desktop app.
    My Fingbot shows a network based on MAC address, the Android/Desktop apps report the same SSID name but list the network with an IP, so when I login to the web page, I see two networks.
    If I change a device name or alert details, its saved against the network with the MAC address, if I do anything with apps, its saved against the network with the IP address as the identifier.
    Both networks (I am sure it should really only be showing one) show the devices on the network with the wrong device types.
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    Hi @MartynK
    Currently, this is the limitation of Fing Dekstop and Fingbox. If you have a Fingbox then you install Fing Dekstop then you will have two separate networks on your account. One is from Fingbox and the other is from Fing Desktop.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    MartynK
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