Fingbox has died

Quattroken
Quattroken Member Posts: 2
First Anniversary First Comment
✭
in Fingbox #1
Having performed faultlessly, since I received it last December, my Fingbox has, for some reason, shut itself down for the third time, in five weeks.  On the first two occasions it eventually restarted, after I disconnected it and left it for a while.  This time it is terminal.   It stopped yesterday, so I left it disconnected overnight.  I have reconnected it, this morning, to no avail.  

MAC and other details available when requested.
Tagged:

Answers

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
    ✭✭✭✭✭✭
    #2
    Hi there @Quattroken
    - Are you able to try Fingbox with another power cable?
    Sometimes this has fixed the issue. Let me know how you get on!
    Cheers,
    Violet

    Community Manager at Fing

  • Quattroken
    Quattroken Member Posts: 2
    First Anniversary First Comment
    ✭
    #3
    Two cables later it’s running.  First replacement cable just lit dim white glow but didn’t boot, as had once been case with supplied cable.   Might you have any explanation?
  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
    ✭✭✭✭✭✭
    edited October 23, 2019 #4
    Sometimes the power cables can die. 
    In parallel I'm getting more details on this. 

    Community Manager at Fing

  • VioletChepil
    VioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
    ✭✭✭✭✭✭
    #5
    @Quattroken - thanks for your question. If it worked with the second cable, we can say that this is definitely a power cable issue. If the first cable did not work - there could have been issues with that cable too! Or it could be worn down perhaps. Anyways let me know anything further I can help with. 

    Community Manager at Fing

Categories