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I cannot believe ive been a loyal customer since beore these devices officially went wide. If there is no direct support system in place for customers. I hope im missing it, and its not just a "hey, ya'll help each other out." I was on the virge of becoming a reseller to my customers and serviceing these devices but i dont think i can get over a lack of direct, official support. You are no longer a startup on kickstarter, and other legitimate businesses are expecting you to behave the same.