App crash when selecting paused device

MarcS

Good day everyone.

Yesterday I used the Fingbox and Fing App in iPhone to pause the internet on my sons iPhone. I tried to unpause it again this morning, but every time I select this specific device, the app crashes. It also crashes when I try to see the devices history or if I click on this device in the Events.

By the way, the app says no devices are paused. The iPhone itself is off. Does anyone know what is happening here?

VioletChepil

Hi @MarcS
Could you let us know which device is causing this issue?

MarcS

It’s an iPhone SE

VioletChepil

A few questions:
- is Fingbox plugged directly into the main router?
- is there a firewall?
- is IPv6 disabled?
- Does Fingbox have communication on the following ports? make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671. In addition, the ports needed for the Internet Speed Test, provided by M-Lab include 3001, 3002, 3003.

MarcS

- is Fingbox plugged directly into the main router?
Yes

- is there a firewall?
No

- is IPv6 disabled?
In the main router?

- Does Fingbox have communication on the following ports? make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671. In addition, the ports needed for the Internet Speed Test, provided by M-Lab include 3001, 3002, 3003
How do I check and possibly adjust this?

MarcS

For your information: since some days, I can normally select this device again. So this seems related to the "paused" state and the automatic expiration theroff. 

VioletChepil

Thanks for reporting @MarcS
Glad that it is resolved now. If the issue persists please do come back to this thread and we can look again.